Here is a slide from a recent article on the cost of downtime. The post title is a hotlink to the full article. This number may be shocking to some of you, but as time goes on, it isn't going to get any better.
Now, for simple resource budgeting I always used an average of $100k for a fully burdened staff. That number not only included the salary, but benefits, space, computing resource, education, and whatever else happened to come into play.
So, here's an idea, every company could hire one person to attack the downtime problem. That not only would reduce this number, but also generate additional business because that would drag with it investment in hardware and software solutions.
Talk about a win-win solution?